Privacy Policy
Last updated: July 27, 2026
Broad River Properties Limited respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit broadriverproperties.ca, contact us, subscribe for updates, or eventually inquire about or book one of our accommodations.
1. Who we are
Broad River Properties Limited is a Nova Scotia company offering and developing distinctive vacation-rental accommodations on Nova Scotia’s South Shore.
For questions about this Privacy Policy or our handling of personal information, contact:
Broad River Properties Limited
Email: [email protected]
The person responsible for privacy matters is:
Privacy Officer: Jason Brannen, President and CEO
2. Personal information we may collect
Depending on how you use our website or services, we may collect:
- Your name
- Email address
- Telephone number
- Mailing or billing address
- Details provided in an inquiry or contact form
- Newsletter or property-update preferences
- Reservation dates and guest information
- Payment and transaction information
- Communications between you and Broad River Properties Limited
- Technical information such as browser type, device type, IP address, referring page, and website activity
- Any other information you voluntarily provide
At present, the website may primarily collect contact information from people requesting updates about upcoming properties. Additional information may be collected once direct booking functions are activated.
3. How we collect information
We may collect personal information when you:
- Complete a contact or inquiry form
- Subscribe to email updates
- Request information about a property
- Make or modify a reservation
- Communicate with us by email, telephone, or through a booking platform
- Visit or interact with our website
- Provide information during or after a stay
Some information may also be collected through Lodgify, payment providers, analytics services, social-media platforms, or third-party booking websites.
4. Why we use personal information
We may use personal information to:
- Respond to questions and inquiries
- Send requested updates about upcoming properties
- Process and administer reservations
- Communicate before, during, and after a stay
- Collect and process payments
- Provide guest services
- Maintain reservation, accounting, and tax records
- Improve our properties, website, and guest experience
- Prevent fraud, misuse, or security incidents
- Meet insurance, legal, regulatory, and contractual obligations
- Send promotional communications where you have provided consent
We will not use your personal information for a new purpose without obtaining any consent required by law.
5. Consent and marketing communications
By voluntarily providing personal information, you consent to its collection, use, and disclosure for the purposes explained at the time of collection or in this Privacy Policy.
You may withdraw consent to receive promotional emails at any time by using the unsubscribe link in the message or contacting us directly.
Withdrawing consent may not affect information that we must retain for legal, tax, accounting, fraud-prevention, or contractual purposes.
6. Service providers and disclosure
We do not sell or rent personal information.
We may disclose information to service providers that assist us with:
- Website hosting and management
- Reservation processing
- Payment processing
- Email delivery and marketing
- Data storage
- Website analytics
- Accounting, insurance, legal, or professional services
- Property operations and guest support
Our website is operated using Lodgify. Under Lodgify’s current terms, the vacation-rental business acts as the controller of guest service data, while Lodgify processes that information in providing its services.
We may also disclose information where required by law, court order, regulatory authority, insurance requirements, or where reasonably necessary to protect guests, our property, our business, or others.
Some service providers may store or process information outside Canada. When information is processed in another country, it may be subject to the laws of that jurisdiction.
7. Payment information
When online bookings become available, payments may be processed by Lodgify or an independent payment provider.
Broad River Properties Limited may not directly receive or store complete credit-card numbers. Payment providers handle payment information according to their own privacy and security policies.
8. Cookies and analytics
Our website may use cookies and similar technologies to:
- Operate essential website functions
- Remember visitor preferences
- Understand website traffic and performance
- Improve navigation and content
- Support booking and payment functions
- Measure marketing effectiveness
Lodgify offers cookie-banner and cookie-management features for websites built on its platform.
You may be able to manage non-essential cookies through the website’s cookie banner and through your browser settings. Disabling certain cookies may affect how the website functions.
9. Retention of personal information
We retain personal information only for as long as reasonably necessary to:
- Fulfil the purposes for which it was collected
- Provide accommodations and guest services
- Maintain business, tax, payment, and accounting records
- Resolve disputes or enforce agreements
- Meet legal, insurance, and regulatory obligations
Information that is no longer required will be securely deleted, destroyed, or anonymized. PIPEDA guidance states that businesses should not retain personal information longer than needed for the identified purpose, subject to applicable legal requirements.
10. Security safeguards
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information.
These may include:
- Password-protected accounts
- Restricted access to personal information
- Reputable website, booking, and payment providers
- Secure communications and storage where available
- Appropriate disposal or deletion practices
No internet transmission or electronic storage system can be guaranteed to be completely secure. The Office of the Privacy Commissioner recommends safeguards appropriate to the sensitivity of the information and protection against loss, theft, unauthorized access, use, copying, modification, or disclosure.
11. Accessing or correcting your information
You may contact us to request:
- Access to personal information we hold about you
- Correction of inaccurate or incomplete information
- Withdrawal of marketing consent
- Deletion of information where we are not legally required to retain it
- Information about how your personal information has been used or disclosed
We may need to verify your identity before completing a request. Canadian privacy guidance generally requires organizations subject to PIPEDA to respond to access requests within 30 days, subject to permitted extensions and exceptions.
12. Children’s information
Our website and accommodations are not directed specifically toward children.
Reservation information should be submitted by an adult. We do not knowingly collect personal information directly from children without the involvement or consent of a parent or legal guardian where required.
13. Links to other websites
Our website may contain links to third-party websites, social-media platforms, payment providers, or booking services.
We are not responsible for the privacy practices or content of third-party websites. Visitors should review the privacy policies of those services separately.
14. Privacy concerns and complaints
Questions, requests, or complaints about our privacy practices should be directed to:
Privacy Officer
Broad River Properties Limited
Email: [insert business email]
We will review and respond to privacy concerns in a reasonable and timely manner.
You may also contact the Office of the Privacy Commissioner of Canada regarding concerns that fall under PIPEDA.
15. Changes to this policy
We may update this Privacy Policy as our website, accommodations, booking systems, and legal obligations evolve.
The revised version will be posted on this page with an updated effective date. Material changes may also be communicated through the website or by email where appropriate.